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Table 39. General paper-path troubleshooting questions (continued) Troubleshooting check Are the paper tray guides set correctly? Action For tray 1, ensure the guides are adjusted correctly with the sides of the media. Make sure the media fits under the tabs on the guides and not above the load-level indicators. For trays 2, 3, and 4: 1. Squeeze the lever on the left guide and slide the guides into place to match the width of the paper. 2. Squeeze the lever on the rear paper guide and slide it to the desired size until it clicks into place. 3. To make the third adjustment, squeeze the blue tab located on the right side of the tray and move it to the correct position based on the media size required. 4. Make sure the print media is flat in the tray at all four corners and below the front and back tabs. Inspect the paper path and paper path rollers. See the cleaning procedures in chapter 4.
Does the printer need to be cleaned?
When was maintenance last performed on Determine from the configuration page the the printer? number of pages since the last maintenance. (See �Maintenance interval� on page 77.) The printer maintenance kit should be installed every 200,000 images. There are five photosensors (PS102, PS103, PS106, PS107, and PS108) in the paper path for detecting arrival or passing of the paper. Additional sensors are located in the optional duplexer. If the sheet does not reach or pass these sensors within the prescribed time, the microprocessor on the engine controller board assesses a jam. See page 263 for the location and function of sensors.
EN
Chapter 7 Troubleshooting 221
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